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Frequently Asked Questions (FAQs)

Can I cancel my booking? And what about refunds?
Yes. You can cancel your booking. We shall refund your full booking amount if cancellation is done 10 hours before journey time. Refund money will be credited to your Credit Card / Debit Card / Net Banking account within 15 days.
For cancellations done after 10 hours, booking amount will not be refunded.

Can I modify my journey?
Yes.  Before 8 hours of the journey.
You can modify the date, time, destination, and type of vehicle.
However within 8 hours to the journey, modification cannot be done.

Do you assure the Type of Taxi I had booked?
Yes. However in some rare cases, we are not able to provide you the exact type of vehicle, we shall offer you similar type of alternate vehicle. For example if you have booked a Innova. If it is not available we may offer you Xylo.

What are the waiting charges?
For Round Trip there are no waiting charges.
For drop trips – waiting charges will be Rs.75 for one hour.
We all know and agree, Long distance travel generally needs a refreshment break and couple of small breaks, especially when we travel with kids. These breaks are acceptable. Waiting charges apply only when the break is beyond such acceptable limits. Remember, time is money for the Taxi operator too..

What happens if the Taxi breaks down midway?
As a policy we contract only Taxis which are in very good running condition. Minor repairs like tyre deflation etc, can be rectified in minutes. In case of major break down, it will be our endeavor to ensure you reach your destination with minimal loss of time and comfort.

What about rude behavior of Taxi driver?
We contract well behaved drivers only.  We instruct and advise them the importance of polite and respectful behavior towards customers. In case you find some of them are rude and impolite – pl do not hesitate to call us at 044 4455 6677. We shall initiate suitable action.