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Frequently Asked Questions (FAQs)

Can I cancel my booking?
Yes. You can cancel your booking. However if you cancel the booking after driver has already reached your destination an amount of Rs.300 needs to be paid to him.

Can I modify my journey?
Yes.  Before 8 hours of the journey.
You can modify the date, time, destination, and type of vehicle.
However within 8 hours to the journey, modification cannot be done.

Do you assure the Type of Taxi I had booked?
Yes. However in some rare cases, we are not able to provide you the exact type of vehicle, we shall offer you similar type of alternate vehicle. For example if you have booked a Innova. If it is not available we may offer you Xylo.

What are the waiting charges?
For Round Trip there are no waiting charges.
For drop trips – waiting charges will be Rs.100 for one hour.
We all know and agree, Long distance travel generally needs a refreshment break and couple of small breaks, especially when we travel with kids. These breaks are acceptable. Waiting charges apply only when the break is beyond such acceptable limits. Remember, time is money for the Taxi operator too..

What happens if the Taxi breaks down midway?
As a policy we contract only Taxis which are in very good running condition. Minor repairs like tyre deflation etc, can be rectified in minutes. In case of major break down, we shall arrange an alternate taxi. It is our endeavor to ensure you reach your destination with minimal loss of time and comfort.

What about rude behavior of Taxi driver?
We contract well behaved drivers only.  We instruct and train them the importance of polite and respectful behavior towards customers. In case you find some of them are rude and impolite – pl do not hesitate to call us at 044 4455 6677. We shall initiate suitable action and keep you informed.

What if I miss my connecting flight or train at the destination city?
With ever growing traffic in all cities, it is prudent on the part of the customer to plan such trips well in advance. You will agree these factors are beyond our control. Droptaxi is not liable for any compensation whatsoever in such instances.

In case of any disputes or misunderstanding on the fare OR services rendered kindly do not hesitate to contact us on our 24x7 Call centre (044 44556677) or write to us at support@droptaxi.in.

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