Privacy Policy

Welcome to the website (the “ Website ”) and / or droptaxi (the “ Application ”) (collectively referred to as the “ Portal ”). The content of the Website and Application is the property of Sanviv Services Private Limited having its registered office at Plot No. 299/300, 12th Cross Street Heritage Jayendra Nagar, Semkbakkam Chennai Kancheepuram TN 600073 (“ Company ” or “ we ”). The Company is in the business of facilitating intercity taxi booking.(“ Services ”).

The Company can be contacted by mail at; by phone at +91 44 44556677 . The protection and security of your Personal Information ( as defined below ) is one of our top priorities. This Privacy Policy discloses and explains how we collect, use, share and protect Personal Information about you. We also provide information regarding how you can access and update your Personal Information and make certain choices about how your Personal Information is used by us.

Please review this Privacy Policy carefully so that you understand our privacy practices. In addition, please review our Terms & Conditions , which will apply to your use of our Portal. The Terms & Conditions are incorporated herein by reference.

By using our Portal and services or by otherwise giving us your information, you agree to the terms of this privacy policy. If you do not agree to this Privacy Policy, do not use the Portal and do not give us any of your information. The company reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this privacy a policy at any time without written notice to you. any changes will be demonstrated by way of a pop up on the portal and your continued usage of the portal shall constitute your acceptance of such amended terms in the privacy policy.

  1. What information do we collect?

  1. Information you provide to us

We may ask you to provide us with certain categories of information such as personal information, which is information that could reasonably be used to identify you personally, such as your name, residential address, e-mail address, folio number, PAN, Date of Birth and mobile number (“ Personal Information ”) and financial information, such as information relating to your bank account details, financial service provider, credit card details, direct transfer details and information relating to the transactions created by you on the Portal (“ Financial Information ”). In addition, if you are a Distributor, you may submit to us Personal Information or Financial Information belonging to third parties (“ Third Party Information ”).We may collect this information through various forms and in various places through the Portal, including when you first register with us, when you create a transaction, when you contact us, when you provide or update your information based on information disclosure norms as laid down by a governmental body and as amended from time to time or when you otherwise interact with us.

  1. Information We Collect As You Access And Use Our Portal

In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you access the Portal (“ Usage Information ”). This Usage Information may include the browser that you are using, the URL that referred you to our Portal, among other information. We may use Usage Information for a variety of purposes including to enhance or otherwise improve features of the Portal.

In addition, we collect your IP address or other unique identifier (“ Device Identifier ”) for your computer, mobile or other device used to access the Portal (each, a “ Device ”). A Device Identifier is a number that is automatically assigned to your Device used to access the Portal, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.


To enhance your experience with our Portal, we may use “cookies”. Cookies are text files that we may place in your computer browser to store your preferences.  Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted service. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you so prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Portal that may depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

You should be aware that we cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by our Privacy Policy.

  1. Information Third Parties Provide About You

We may, from time to time, supplement the information we collect about you through our Portal with outside records from third parties with who you may have created transactions, in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to use such of our Services that we believe may be of interest to you. We may combine the information we receive from such third party sources with information we collect through the Portal. In these cases, we will apply this Privacy Policy to any Personal Information received, unless otherwise provided.

  1. Information Collected by the Application

In addition to our Website, you may use our Services through the Application which can be downloaded on your mobile, tablet computer, smart phone or similar device. You agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device and system and application software, that is gathered periodically to facilitate the provision of software updates, product support and other services (if any) to you related to such Application.

When you use our Application, we may automatically collect some or all of the following information from your mobile device (“ Mobile Device Information ”), including without limitation:

We may use information automatically collected through the Application (including the Mobile Device Information) in the following ways:

We may associate your unique mobile Device Identifier or Application usage information with any Personal Information you provide, and we treat the combined information as Personal Information.

Personal Information may also be collected and shared with third-parties if there is content from the Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. by using the Communication Services offered by the Portal to initiate a communication with a AMC. This uploaded, shared or transmitted content will also be subject to this Privacy Policy.

  1. Use of Information Collected

Our primary goal in collecting your Personal Information, Financial Information or Usage Information is to provide you with an enhanced experience when using the Portal.

We will communicate with you using the contact information provided by you in order to respond to any queries that you may have and to provide any information that you may request regarding the Services. We may communicate with you either by written, physical communication, email, telephone, SMS or via notifications on your mobile device.

We use the information collected from our Application so that we are able to provide to you the correct application version depending on your device type, for troubleshooting and in some cases, marketing purposes. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Website. Your IP address is used to help identify you, but please note that the IP address contains no Personal Information about you.

We may also send strictly service-related announcements to you on rare occasions and when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email, text message, flash notification or telephone call. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to unsubscribe from such emails.

In addition, we may use your Personal Information or Usage Information that we collect about you: (1) to provide you with information with respect to the Services, process transactions that you have requested or agreed to receive including to send you electronic newsletters, notifications or flash updates, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to process your registration with the Portal, including verifying your information is valid; (3) to improve the Portal, to customize your experience with the Portal, or to serve you specific content that is most relevant to you; (4) to enable you to participate in any referral programs that we may introduce; (5) to contact you with regard to your use of Portal and the Services and, in our discretion, changes to the Services and/or the Services’ policies; (6) for internal business purposes; (7) for inclusion in our data analytics; and (8) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

Please note that information submitted on the Portal via a “Contact Us” page or other similar function may not receive a response from us.

We may use your Personal Information or Financial Information solely for the purposes of enabling you to use the Services and for providing you with an enhanced experience when using our Services. We will not reveal your Financial Information to any third party except as and when mandated by the laws applicable, in which event we will inform you of such disclosure of your Personal or Financial Information or both. If you are a Distributor and have submitted any Third Party Information, we will not reveal the Third Party Information to any other third party except for such information as is relevant and mandated to be disclosed to a AMC under any Scheme belonging to such AMC or as and when mandated by applicable laws.

  1. How and When Do We Disclose Information to Third Parties?

We may share non-Personal Information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.

  1. When You Agree To Receive Information from Third Parties

You may be presented with an opportunity to receive information and/or marketing offers directly from third parties upon creation of a transaction through the Portal. If you do agree to have your Personal Information shared, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

  1. Administrative and Legal Reasons

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Portal or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use the IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such asinternet third party service providers, wireless third party service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.

  1. Business Transfer

We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Portal or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

  1. Third Party Content And Links To Third Party Services

The Portal may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile services are provided to your browser. In addition, when you are using the Portal, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. When you leave our Portal, we encourage you to read the privacy statements of all third party websites or applications before submitting any information to third parties.

  1. Change of Information and Cancellation of Account

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire to access the Portal, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

You may also cancel or modify your communications that you have elected to receive from the Portal by logging into your user account and changing your communication preferences.

If you wish to cancel your account or request that we no longer use your information to provide you details with respect to our Services and the Portal, please write to us at We will retain your Personal Information and Usage Information (including geographic location) for as long as your account with the Portal is active. Even after your account is terminated, we will retain your Personal Information and Usage Information (including geographic location, room reservation history and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

  1. Opt Out

If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Portal and the Services, please send the Company an email at

  1. Security

Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information you transmit to the Company you do at your own risk.If, despite our best efforts, an unauthorised breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, Financial Information, Third Party Information, Usage Information or Mobile Device Information the , the Company, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.

  1. Changes To The Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy and such changes will be signified through a pop-up on the Portal. If we make any material changes, we may notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Portal prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued usage of the Portal signifies your acceptance to the amended terms of the Privacy Policy.

  1. Grievance Redressal

If you have any questions or concerns about this Privacy Policy, please feel free to contact us by writing to us at or using the details provided on our ‘Contact Us’ page.